You may be fined if you do not return items by their due date. The Library issues fines as a way of ensuring fair and equitable sharing of resources, especially high use items, to Curtin Library users.
Making a payment
The preferred method of paying your fines and fees is by using the online fine payment form:
Ensure you have returned all items before paying fines. Log in to your Borrower Information to view full details of your outstanding loans and fines.
How do I avoid fines?
- All Curtin students receive Library notifications via the Official Communications Channel (OCC) of their OASIS account and/or their student email. Curtin staff and other Library borrowers will receive Library notifications via email. You must check Library communications at least once every week.
- Check your Borrower Information through the Library Catalogue or the My Library tab in OASIS.
- Return all library items before travelling overseas or on holiday.
- Never ignore a library notification.
Overdue fines amount
|Items on loan to you that have been recalled||$4.00 per item per day.|
|High demand items/equipment and laptops||$2.00 per item per hour or part thereof.|
|Replacement cost (standard $75.00) and any overdue fees.|
|Document delivery items||$4.00 per item per day.|
Requesting a review of your fine
You can request a review for a Library fee or fine, starting with the steps outlined in Library review stage 1.
Where possible, please return the items to the Library before submitting a review request.
Library review stage 1
Please email your request for fines review with supporting documentation (see details in table below) to firstname.lastname@example.org.
The Library’s Fines Advisor will review the grounds for review and supporting documentation and assess if a fine should be waived.
|Injury, illness or medical condition||At least one of the following documents: Signed statement on official letterhead from a Medical Practitioner or other approved health professional registered by the relevant National Medical Board. Medical statements from online services will not be accepted unless face-to-face consultation occurs or a previous practitioner-patient relationship exists in accordance with the 2016 revision of the AMA Medical Certificate Guidelines. Signed statement on official letterhead from Curtin University’s Psychological and Counselling services or AccessAbility services outlining how circumstances have impacted your ability to return Library items. Medical statements from pharmacists are not acceptable.|
|COVID-19 lockdown or restrictions||Screenshots from WA Health advice with inclusion of date and name of quarantine directive. This can also include boarding pass and/or flight tickets.|
|Family issues (e.g. family injury, illness or bereavement)||One of the following: Death Certificate Funeral notice Police report or statement Any form of supporting documentation accepted for the Injury, illness or medical condition category listed above. In the absence of other documentation you can provide a Statutory Declaration. This form can be accessed from the Western Australia Police Force webpage.|
|Participation in Defence Force or Emergency Services||For Emergency Services: Signed statement of support on relevant official letterhead detailing the mandatory service requirements or participation in a recognised Emergency Services callout. Signed statement on relevant official letterhead detailing that you are rendering Defence Service. For Defence Force:|
|Unavoidable and unexpected work commitments not opted into on a voluntary basis||Signed statement on company letterhead from the employer supporting claims of unavoidable and unexpected work commitments, confirming that these were not opted into on a voluntary basis. This should outline how circumstances have impacted your ability to return Library items or pay Library fines or fees. If you are self-employed, a letter that provides sufficient detail to adequately explain why work commitments are both unavoidable and unexpected should be submitted. This should outline how circumstances have impacted your ability to return Library items or pay Library fines or fees.|
|Elite Athlete sporting activity participation||Signed statement of support from the University’s Elite Athlete Coordinator outlining how circumstances have impacted your ability to return Library items or pay Library fines or fees.|
|Obligatory religious requirements||Signed statement of support from your religious leader or the University’s Student Wellbeing Advisor outlining how obligatory religious requirements will or have impacted your ability to return Library items or pay Library fines or fees.|
|Further reasons including social and welfare||Signed statement of support or Curtin Access Plan from the University’s Student Wellbeing Advisor outlining how circumstances have impacted your ability to return Library items on or before the due date or pay Library fines or fees.|
|Theft or burglary||On campus theft or burglary: If an item is stolen while on campus, report the incident to the Safer Community Team on +61 8 9266 4444, then lodge a stolen property inventory form with the police. Within seven business days you will receive a PDF report titled “Abridged Incident Information: Stolen/Damaged Property Inventory”. You can then forward this report to email@example.com as part of your claim. Off-campus theft or burglary: If your Library items have been stolen off-campus please lodge a stolen property inventory form with the police. Please list each item’s title and author, and state the replacement value of each item as $75. Within seven business days you will receive a PDF report titled “Abridged Incident Information: Stolen/Damaged Property Inventory”. You can then forward this report to firstname.lastname@example.org as part of your claim.|
Library review stage 2
If you are not satisfied with the outcome of Library review stage 1 then you can move to Library review stage 2. This review is undertaken by the Manager, Client Engagement.
If you are still not satisfied by the outcome of the Library review stage 2 then the next progression is Library appeal. This review is undertaken by the Associate Director, Learning, Research, Engagement & Global.
Only new evidence or grounds must be submitted to form part of this appeal.
If you are still not satisfied with the outcome, then you can submit an official appeal.
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