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The TL Robertson Library reopened in early 2023 following a major refurbishment. Since then, Level 3 has become a dynamic hub, hosting four Library-funded exhibitions, three external displays, rotating JCPML showcases, Makerspace student exhibitions, and a variety of interactive engagement opportunities.
After two years of activity in the new space, the Library is now reviewing how Level 3 functions. Key questions guide this process: How do visitors experience the space when they first arrive? Could the layout better support their needs?
To explore these questions, staff from across the Library—including the Leadership team, Client Engagement, and Systems & Infrastructure—came together for two workshops in June and July. Through structured activities, the group defined shared goals, identified opportunities, and generated ideas for the future.
Defining the vision
In the first workshop, participants agreed on three overarching goals for Level 3:
- Provide a welcoming, supportive, and inclusive environment.
- Enable flexible and versatile use of the space with a consistent, thoughtful approach.
- Proactively connect clients with Library services.
Building on these goals, staff brainstormed ways to activate the space—ranging from events, installations, and signage to service delivery and cross-campus partnerships. Suggestions were both practical and playful, from digital live space-availability screens to ambient soundscapes (and even a slip-and-slide). At the same time, there was strong consensus that the current layout was visually overwhelming and confusing for new visitors.
Immediate changes
Some ideas were put into action straight away. The exhibition area was reduced and set further back from the entrance, instantly creating a more open and welcoming first impression.
Exploring new concepts
The second workshop focused on two major initiatives:
- Semester 1 Marketplace – A proposed “takeover” of Level 3 during Orientation and the first weeks of semester. Temporary service stations would allow key university units such as DTS (IT support) and Curtin Connect (ID cards) to deliver essential start-of-year services alongside Library staff, helping students access everything they need in one place.
- Library Information Point – A permanent, visible hub providing visitors with essential information, from toilet locations and room bookings to event listings and service contacts. The preferred design involves transforming two existing pillars into built-in cabinetry with signage, brochures, and digital screens to share information in a clear, eye-catching way. Discussions with Properties are now underway to test feasibility.
Looking ahead
These workshops mark an important step in ensuring Level 3 continues to evolve as a flexible, welcoming, and student-focused space. By combining creativity, practicality, and collaboration across teams, the Library is shaping a future where visitors feel informed, supported, and inspired from the moment they walk in.
Written by Library Exhibitions and Programs Coordinator, Jayne Cleave
