Reattempt the required assessment (do not open a practice test beforehand).
Wait 5 seconds for the correct password to be populated when setting up IRIS. If you click too soon it may be the incorrect password from a previous test.
This happens if you have run out of time on your Blackboard exam and do not manually submit it. If Blackboard auto-submits your assessment, IRIS will continue to record the session for a set period of time.
To resolve this:
Manually close the IRIS window.
Restart your computer.
In a new tab, go back to the assessment in Blackboard.
In the upper right hand corner of the browser tab, click on the IRIS icon.
Select [Finalise Recordings]. This will re-upload any segments of the recordings that were missed.
This happens when Chrome opens items in a new tab and blocks the pop up window. To solve this use the alternative browser Microsoft Edge instead of Chrome:
1. Open the Microsoft Edge browser.
2. Download the IRIS@Curtin extension onto Edge through the Chrome Web Store. (Ensure you select ‘Allow extensions from other stores’ at the top of the page).
3. Restart your computer.
4. Use Edge to navigate to your assessment in Blackboard.
5. IRIS@Curtin will trigger when you begin your IRIS invigilated assessment in Edge.
More about IRIS
Curtin is using IRIS to ensure that students are not breaching academic integrity standards when they are taking online tests and exams. This helps to ensure assessment integrity and fairness for all students.
A full Privacy Impact Assessment has been conducted at Curtin to ensure that IRIS is set up in a way that student privacy and data security are protected to the highest possible standard. Curtin also conducts regular external security penetration testing on the software to ensure that your data is protected.
Curtin has built and owns the software outright. There is no external party that has access to the data. Student data is protected and kept securely in the same manner as all other assessment data at Curtin.
Recordings are deleted as soon as practicable after review or within 12 months of the recording date unless further retention is required (e.g. due to a suspected academic integrity breach).
Regular surveys suggest that students generally become comfortable with IRIS once they have used it, and they value the ability to take tests remotely.
Students who request an alternative arrangement on the basis of a Curtin Access Plan (CAP) will be managed in accordance with approved reasonable adjustments in the CAP.
Student requests for alternative arrangements based solely on privacy grounds will only be considered in exceptional circumstances. The Academic Registrar will determine these requests on an individual case basis in consultation with the relevant School.