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Information for patients

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For new patients

Every new patient must complete a registration form. When you are booked as a new patient, you will receive a text message from Hotdoc which includes a link to an online registration form.

If you did not receive the link, please use the link below.

If you have an overseas health insurance policy, you must include details of the policy/membership number.

For all patients who do not have a Medicare card, we encourage that you obtain an Individual Healthcare Identifier (IHI) which allows you to obtain prescriptions electronically (via tex) and helps you keep your prescriptions safe and secure. This function is not available if you do not have an IHI number.

For more information on Individual Healthcare Identifiers, visit the Services Australia website.

Cancelling an appointment/Non-attendance

We require a minimum of 30 minutes notice to cancel your appointment. This will allow us to offer your appointment to another patient who may need to see a doctor.

Failure to cancel your appointment within the appropriate timeframe may result in a fee between $40-$60. This fee will need to be paid before you can make your next appointment.

Patients who have provided us with their mobile numbers will receive a text message from Hotdoc asking them to confirm or cancel their appointment. This is an automated message and requires only a Y or N response. Patients who book on the day of the consult may not receive a Hotdoc text message.

Please do not text back with requests or sentences as the message will not come through to our appointment book and your appointment may not be confirmed.

Billing and fees

Your results and records

Our policies