During the COVID-19 pandemic, any essential information for students will be provided on this site and communicated in our regular channels including email and Student Oasis. For all general or study enquiries please contact Curtin Connect.
The following sites may also provide useful information for students:
The Australian Government has created a page with comprehensive up to date information on the current situation. Read more
The Department of Health has released important information for students regarding COVID-19. Visit the website
The Department of Health has also released useful information for students regarding COVID-19 in simplified Chinese to assist students. More information.
Frequently asked questions
Being on campus (attendance, participation, health advice)
Curtin’s Western Australian campuses are open for business but, in the interests of promoting physical distancing between individuals, we have altered some of our operations. This includes the cancellation of face-to-face lectures, with all lectures available online via iLecture.
We are also quickly moving to put other teaching activities online and have announced a tuition-free week for the week beginning 23 Marchat our Perth campus to give staff time to prepare for this.
In the interests of public health, we have cancelled all public events on campus, the Explore Curtin place activation activities and group sporting activities. The Curtin Stadium Fitness Centre and group classes have also closed.
Staff remain available to students to discuss their study issues and some of our usual services remain open.
Curtin is preparing to offer most of its programs online to minimise the need for students to come to campus during the pandemic. However, you are still welcome on campus, except in the following circumstances:
You are subject to any of the travel or quarantine restrictions imposed by the Australian Government, as outlined here.
You have come in close contact with a confirmed case of the COVID-19 virus within the last 14 days.
You are experiencing flu-like symptoms.
If any of the above circumstances apply to you, you will need to self-isolate for a period of 14 days. Please see the Department of Health’s fact sheet for more information on self-isolation.
If you are unsure of your status, please contact us.
Curtin Dubai has temporarily closed in line with directives from the United Arab Emirates Government and Curtin Singapore has had to modify some of its operations in response to government requirements. Curtin Malaysia is delivering all of its classes online and Curtin Mauritius closed on 19 March in response to a government directive after the first cases of COVID-19 were identified in that country.
Curtin’s central student support service, Curtin Connect, remains open to help students navigate their studies and discuss the changing study arrangements. To help protect staff and visitors, it is closely observing hygiene protocols and is also encouraging students to consider other options to visiting in person. These include talking to the friendly team of phone specialists, enquiring via their web form and checking out the Frequently Asked Questions on their website. Visit the Curtin Connect website for more information.
Curtin’s TL Robertson Library on the Perth campus will be closed from 6pm Wednesday 25 March, in line with recent government directives.
The Library is very well positioned to provide support to students in the online environment and, in fact, this is how the vast majority of library services are already delivered. UniPASS and Studiosity have been successfully trialled and will continue to be available for students. In addition to services, Library staff are working with publishers to ensure that content required for courses (e.g. in Reading Lists) is available online, and this is largely complete.
A face-to-face service for students who would like to speak with Library staff in person will operate from Curtin Connect and students who continue to require access to on-campus study spaces can also contact the Curtin Connect team.
The Kalgoorlie campus library will remain open, as it includes essential student services.
Curtin is adhering to all travel and health directives from the government, as well as implementing the following measures to minimise the risk of spreading COVID-19:
Curtin is ensuring venues and public areas are regularly cleaned.
Curtin will provide sanitiser gels and sprays for student and staff use on an ongoing basis in a pandemic situation. Stock levels will depend on availability from suppliers.
Curtin has promoted healthy hygiene and hand wash practices across campus with informative signage.
Curtin is promoting physical distancing measures on campus.
Clear advice is being provided to members of the Curtin community about what to do if they develop flu-like symptoms and when they need to stay away from campus.
The move to put all our teaching activities online, or offer them in alternative formats, is also designed to protect student health and wellbeing.
If you are feeling unwell and begin to display symptoms of COVID-19 (a fever, cough or other respiratory symptoms), you can call the Coronavirus Health Information Hotline on 1800 300 243 or your own doctor for advice. If you visit a COVID-19 clinic to be tested for the virus, please self-isolate until you have received your results. You can contact your Unit Coordinator by phone or email to seek assistance with managing your course content.
If you think you may have had exposure to the virus, this decision tree will help you to decide what action you need to take.
Yes. Please email firstname.lastname@example.org to advise when you have commenced and/or completed your period of self-isolation and to be registered for support.
Study issues (offers, deferrals, withdrawals, studying online, overseas travel)
We are aware that some students may not be able to afford to set themselves up for online study, or may be experiencing significant financial stress that threatens to disrupt their studies. To help keep you on track with your study goals, we are now offering:
financial hardship funds to assist with essential study costs, such as internet expenses
access to a limited number of computers, such as laptops.
Please contact Curtin Connect in the first instance and they will refer you to the service you need.
Census date (withdrawal without financial penalty) has been changed from Friday 20 March to Friday 3 April. Any student wishing to withdraw after the official date can apply for a ‘special consideration’ at any stage through Curtin Connect.
Please note, this does not apply to students enrolled in Curtin Open Universities Australia (OUA) units.
Yes. To give students and staff time to adjust to our move to online delivery, 23-27 March will be a tuition-free week at the Perth Campus.
We understand that there may be delays in students being able to commence their studies. There are a number of options available to support you if you are in that situation and we will be in contact with you to outline those options. If you have any questions please contact us and we can provide you with further information.
If you have not accepted your offer for semester 1, 2020 please contact us to assist you with deferring your offer.
If you wish to defer your studies please contact us.
If you wish to withdraw from your course, please contact us and we can discuss your request with you.
Yes. If you wish to take a Leave of Absence or defer your studies, please contact Curtin Connect and we will assist you with your request.
Curtin Connect can provide you with support in transitioning to on-campus studies.
Performance is impacted by additional load on internet infrastructure. You may try to access the platforms at different times of the day when the load may be reduced. During these times attempt to download content so you can work with this offline. If you continue to experience difficulty accessing these platforms please contact Curtin Connect and we will be able to support you in accessing the VPN we have established.
Curtin has cancelled all University-related travel for staff and students until further notice to protect the interests of the Curtin community. Our insurer has also advised that they will no longer cover Curtin travellers for the impact of coronavirus.
If you were thinking about applying for a study abroad experience please contact the Go Global team at GoGlobal@curtin.edu.au or schedule a meeting at Curtin Connect.
Personal travel arrangements should also be carefully considered. The Smartraveller site may assist you in forming your travel decisions.
If you believe you may not meet the requirements of your units due to interruptions regarding COVID-19, please contact Curtin Connect for advice.
Financial issues (late payments, refunds, overseas health cover, financial assistance)
We understand that some students expected to receive their Australian citizenship certificate before the census date but many citizenship ceremonies have been cancelled due to the pandemic.
The Department of Education, Skills and Employment has advised that students impacted by this may request an urgent citizenship ceremony by completing this form and sending it to the Department of Home Affairs using the address for their state:
If you are unable to do this and cannot pay your tuition fees in full, you may consider the following options:
Reducing your study load, or
Taking an leave of absence and returning once you obtain your Australian citizenship.
You can pay your tuition fees via our range of online payment options. You can pay using Alipay or UnionPay via Flywire. Curtin will arrange for payment extensions for students that have been impacted by the COVID-19 virus. If you are still unable to make payment please contact email@example.com.
Students impacted by the virus outbreak will not be charged late fees. You can pay your tuition fees via our range of online payment options. You can pay using Alipay or UnionPay via Flywire.
Curtin will arrange payment extensions for students that have been impacted by the virus. If you are still unable to make payment please contact firstname.lastname@example.org.
If you are a new international student and wish to defer your course start date, any monies paid into your account will remain until you resume your studies at Curtin.
If you are a continuing student and you are unable to continue your studies and are now on an approved leave of absence, your fees will be credited to next semester’s enrolment. Alternatively, as per the international refund agreement you are eligible for a 100% refund.
If you have had to defer the commencement of your studies due to COVID-19 and are already in Australia you cannot suspend your policy as it is a visa condition to have overseas health cover, regardless of whether or not class has begun. If you are yet to arrive in Australia, you may amend the start date of your policy to align with when you arrive.
Students impacted by the travel restrictions have been emailed an invitation to accept Curtin’s Access Support Scholarship. This scholarship provides you with a one-off payment towards your semester one, 2020 fees of AUD$1,500. If you have not received the email please contact Curtin Connect for support.
Yes. If you do not have any online or alternative study options for semester one and are required to defer your studies to semester two, the fee-remission scholarship will be applied to your semester two fees.
You should have received an email inviting you to accept the Access Support Scholarship. To accept, follow the instructions in the email. If you have not received the invitation email please contact Curtin Connect for support.
International students are covered for required medical testing as per their Overseas Health Cover product benefits.
Cases of students contracting COVID-19 overseas, will be assessed on a case-by-case basis by the provider to determine whether or not they are considered a pre-existing condition.
If you are an international student and you’ve already arrived in Australia, you cannot suspend your health cover as it is a condition on your student visa to have an active policy. If you are an international student and yet to arrive in Australia, you can amend your policy to enable your start date to align with the date you arrive in Australia.
Curtin contact details for health and wellbeing support