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Troubleshooting guide: fix Microsoft login and sync issues

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Student sitting indoors looking at a grey laptop.

The DTS Directory Consolidation project has successfully migrated all student Microsoft accounts to the same directory where staff accounts are located. 

This marks a significant step forward in fostering improved collaboration and engagement between students and lecturers and aims to enhance your overall digital learning experience.

Some students may encounter login or OneNote sync issues when accessing Microsoft applications for the first time after the migration. 

Please see the below guide for step-by-step instructions to rectify these issues. 

In the event you continue to experience issues after following the troubleshooting guide, please call Curtin Connect on 1300 222 888 or submit an online enquiry for support.

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