{"id":142715,"date":"2022-03-22T10:56:38","date_gmt":"2022-03-22T02:56:38","guid":{"rendered":"https:\/\/www.curtin.edu.au\/study\/?post_type=pd&#038;p=142715"},"modified":"2024-07-08T10:35:42","modified_gmt":"2024-07-08T02:35:42","slug":"reputation-management-what-it-is-how-to-measure-and-protect-it","status":"publish","type":"pd","link":"https:\/\/www.curtin.edu.au\/study\/prof-development\/reputation-management-what-it-is-how-to-measure-and-protect-it\/","title":{"rendered":"Reputation management in organisations: what it is, how to measure and protect it"},"content":{"rendered":"<mimas-block \n        block-name=\"video-panel\"\n        role=\"complementary\"\n        aria-label=\"Video panel\"\n        data-variant=\"content\"\n        data-type=\"short\"\n        data-segment=\"all\">\n\n    \n\n    \n<a class=\"video\" href=\"https:\/\/www.youtube.com\/watch?v=i1M4DYILSQM?mute=1\" target=\"_blank\" data-fancybox data-ratio=\"16:9\" data-options='{\"smallBtn\" : \"true\"}'>\n                \n        <div class=\"video__button\" data-variant=\"large\">\n        <img decoding=\"async\"\n                src=\"https:\/\/www.curtin.edu.au\/study\/wp-content\/uploads\/sites\/3\/2022\/03\/rep-management.jpg\"\n                alt=\"Dr Katharina Wolf - play video\"\n                srcset=\"https:\/\/www.curtin.edu.au\/study\/wp-content\/uploads\/sites\/3\/2022\/03\/rep-management-150x150.jpg 150w, https:\/\/www.curtin.edu.au\/study\/wp-content\/uploads\/sites\/3\/2022\/03\/rep-management-740x370.jpg 740w, https:\/\/www.curtin.edu.au\/study\/wp-content\/uploads\/sites\/3\/2022\/03\/rep-management-768x384.jpg 768w, https:\/\/www.curtin.edu.au\/study\/wp-content\/uploads\/sites\/3\/2022\/03\/rep-management-1000x500.jpg 1000w, https:\/\/www.curtin.edu.au\/study\/wp-content\/uploads\/sites\/3\/2022\/03\/rep-management.jpg 1000w, https:\/\/www.curtin.edu.au\/study\/wp-content\/uploads\/sites\/3\/2022\/03\/rep-management.jpg 1000w, https:\/\/www.curtin.edu.au\/study\/wp-content\/uploads\/sites\/3\/2022\/03\/rep-management-480x240.jpg 480w, https:\/\/www.curtin.edu.au\/study\/wp-content\/uploads\/sites\/3\/2022\/03\/rep-management.jpg 1000w, https:\/\/www.curtin.edu.au\/study\/wp-content\/uploads\/sites\/3\/2022\/03\/rep-management.jpg 1000w\"\n                sizes=\"(min-width: 2560px) 2560px, (min-width: 1920px) 1920px, (min-width: 1440px) 1440px, (min-width: 1024px) 1024px, (min-width: 768px) 768px\" loading=\"lazy\">\n    <\/div>\n<\/a>\n\n            <div class=\"video-panel__content\">\n            \n                            <p><strong><em>In today&#8217;s competitive market, a reputation can be an organisation&#8217;s biggest asset \u2013 the thing that makes you stand out from the crowd and gives you a competitive edge.<\/em><\/strong><\/p>\n<p><strong><em>Alternatively, if your reputation is mismanaged, it can see your competitors move ahead of you.<\/em><\/strong><\/p>\n\n            \n                    <\/div>\n    <\/mimas-block>\n\n\n<p>Effective reputation management ensures active listening, clear communication and the building of good relationships with all relevant stakeholders, with the aim to futureproof against potential challenges, issues or crises. Throughout the program, you will explore these topics, as well as the role of participatory culture, brand communities, ethical dimensions and how to manage conflicting advice or demands.<\/p>\n\n\n\n<p>Led by Dr Katharina Wolf, participants will be exposed to the latest knowledge and insights in on- and offline reputation management. It will provide you with the skills and knowledge to build a robust and sustainable reputation on behalf of organisation, department or as individuals.<\/p>\n\n\n<mimas-block \n        block-name=\"accordion\"\n        role=\"complementary\"\n        aria-label=\"Accordion content\"\n        data-segment=\"all\">\n\n                \n\n                    <div class=\"accordion\" aria-labelledby=\"accordion-title-Learning-outcomes\">\n            <button type=\"button\" class=\"accordion__heading\" aria-controls=\"Learning-outcomes\" aria-expanded=\"false\">\n            <div class=\"title\" id=\"accordion-title-Learning-outcomes\">Learning outcomes<\/div>\n            <div class=\"icon\"><\/div>\n        <\/button>\n        <div class=\"accordion__content\" id=\"Learning-outcomes\" aria-hidden=\"true\">\n                    <p>On completion of this masterclass, you will be able to:<\/p>\n<ul>\n<li>Define reputation, its key components and apply reputation management principles and theories to contemporary issues<\/li>\n<li>Recognise the importance of trust and authenticity in reputation management, including when choosing an organisational spokesperson<\/li>\n<li>Identify, prioritise and manage multiple stakeholders expectations for a brand, organisation or campaign<\/li>\n<li>Recognise the role of organisational listening, in particular in relation to shifting societal norms and emerging issues<\/li>\n<li>Apply knowledge to a crisis scenario with a focus on limiting long-term reputational damage<\/li>\n<li>Explore different tools \u2013 including their limitations \u2013 when measuring and evaluating reputation, with the ultimate aim to develop your own reputation management dashboard<\/li>\n<\/ul>\n\n        \n                            \n                    <\/div>\n<\/div>\n                    <div class=\"accordion\" aria-labelledby=\"accordion-title-Who-is-this-program-for?\">\n            <button type=\"button\" class=\"accordion__heading\" aria-controls=\"Who-is-this-program-for?\" aria-expanded=\"false\">\n            <div class=\"title\" id=\"accordion-title-Who-is-this-program-for?\">Who is this program for?<\/div>\n            <div class=\"icon\"><\/div>\n        <\/button>\n        <div class=\"accordion__content\" id=\"Who-is-this-program-for?\" aria-hidden=\"true\">\n                    <p>This masterclass is designed for professionals across all sectors, including large and small business, not for profit, freelancers, local government and consultancies with an interest in guarding and proactively managing the reputation of their \u2013 or their clients\u2019 \u2013 organisation(s).<\/p>\n\n        \n                            \n                    <\/div>\n<\/div>\n                    <div class=\"accordion\" aria-labelledby=\"accordion-title-Program-Schedule\">\n            <button type=\"button\" class=\"accordion__heading\" aria-controls=\"Program-Schedule\" aria-expanded=\"false\">\n            <div class=\"title\" id=\"accordion-title-Program-Schedule\">Program Schedule<\/div>\n            <div class=\"icon\"><\/div>\n        <\/button>\n        <div class=\"accordion__content\" id=\"Program-Schedule\" aria-hidden=\"true\">\n                    <p>Day one<\/p>\n<table style=\"border-collapse: collapse\">\n<tbody>\n<tr>\n<td><strong>Time<\/strong><\/td>\n<td><strong>Session topic<\/strong><\/td>\n<\/tr>\n<tr>\n<td>9am-10.30am<\/td>\n<td>What shapes reputation, and what can be learned from some of the most recognised and admired brands around the world? The crucial role of trust and authenticity in reputation management.<\/td>\n<\/tr>\n<tr>\n<td>10.30am-11am<\/td>\n<td>Morning tea.<\/td>\n<\/tr>\n<tr>\n<td>11am-12.30pm<\/td>\n<td>Managing conflicting expectations \u2013 how to identify, prioritise and balance stakeholder expectations.<\/td>\n<\/tr>\n<tr>\n<td>12.30pm-1.30pm<\/td>\n<td>Lunch break.<\/td>\n<\/tr>\n<tr>\n<td>1.30pm-2.45pm<\/td>\n<td>Reputation Management and participatory culture.<\/td>\n<\/tr>\n<tr>\n<td>2.45pm-3pm<\/td>\n<td>Short recess.<\/td>\n<\/tr>\n<tr>\n<td>3pm-4.30pm<\/td>\n<td>The crucial role of listening in reputation management.<\/td>\n<\/tr>\n<tr>\n<td>Next steps<\/td>\n<td>Preparing for the crisis simulation<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>Day two<\/p>\n<table style=\"border-collapse: collapse\">\n<tbody>\n<tr>\n<td><strong>Time<\/strong><\/td>\n<td><strong>Session topic<\/strong><\/td>\n<\/tr>\n<tr>\n<td>9am-10.30am<\/td>\n<td>Live crisis simulation.<\/td>\n<\/tr>\n<tr>\n<td>10.30am-11am<\/td>\n<td>Morning tea.<\/td>\n<\/tr>\n<tr>\n<td>11am-12.30pm<\/td>\n<td>Reflection on the crisis experience &amp; outtakes. Recovery communication \u2013 how to rebuild a reputation once it has been damaged.<\/td>\n<\/tr>\n<tr>\n<td>12.30pm-1.30pm<\/td>\n<td>Lunch break.<\/td>\n<\/tr>\n<tr>\n<td>1.30pm-2.45pm<\/td>\n<td>How to measure and evaluate your reputation: building your reputation dashboard.<\/td>\n<\/tr>\n<tr>\n<td>2.45pm-3pm<\/td>\n<td>Short recess.<\/td>\n<\/tr>\n<tr>\n<td>3pm-4.30pm<\/td>\n<td>Emerging considerations: The future of reputation management.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n        \n                            \n                    <\/div>\n<\/div>\n                    <div class=\"accordion\" aria-labelledby=\"accordion-title-Cost-of-the-program\">\n            <button type=\"button\" class=\"accordion__heading\" aria-controls=\"Cost-of-the-program\" aria-expanded=\"false\">\n            <div class=\"title\" id=\"accordion-title-Cost-of-the-program\">Cost of the program<\/div>\n            <div class=\"icon\"><\/div>\n        <\/button>\n        <div class=\"accordion__content\" id=\"Cost-of-the-program\" aria-hidden=\"true\">\n                    <p>General public: $1390<\/p>\n<p>Curtin alumni, current students and staff $1290.00<\/p>\n<p><a href=\"https:\/\/payments.curtin.edu.au\/other-events\/booking?UDS_ACTION_DATA=YFxXcklNXQBOX1NwR0JDAF1WQg1JWDQbXUdLXnRGI0QNQy5S\">Register now<\/a><\/p>\n\n        \n                            \n                    <\/div>\n<\/div>\n                    <div class=\"accordion\" aria-labelledby=\"accordion-title-Credit-for-Recognised-Learning\">\n            <button type=\"button\" class=\"accordion__heading\" aria-controls=\"Credit-for-Recognised-Learning\" aria-expanded=\"false\">\n            <div class=\"title\" id=\"accordion-title-Credit-for-Recognised-Learning\">Credit for Recognised Learning<\/div>\n            <div class=\"icon\"><\/div>\n        <\/button>\n        <div class=\"accordion__content\" id=\"Credit-for-Recognised-Learning\" aria-hidden=\"true\">\n                    <p>When you complete this program you may be eligible to receive up to 10 credit points towards Curtin\u2019s flagship MBA Program<strong>.<\/strong><\/p>\n\n        \n                            \n                    <\/div>\n<\/div>\n        \n<\/mimas-block>","protected":false},"excerpt":{"rendered":"<p>Effective reputation management ensures active listening, clear communication and the building of good relationships with all relevant stakeholders, with the aim to futureproof against potential challenges, issues or crises. Throughout the program, you will explore these topics, as well as the role of participatory culture, brand communities, ethical dimensions and how to manage conflicting advice or demands.<\/p>\n","protected":false},"parent":0,"menu_order":11,"template":"","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","wds_primary_pd-categories":0,"footnotes":""},"pd-categories":[57,59],"class_list":["post-142715","pd","type-pd","status-publish","hentry","pd-categories-cbs-masterclasses","pd-categories-previous-masterclasses"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.curtin.edu.au\/study\/wp-json\/wp\/v2\/pd\/142715","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.curtin.edu.au\/study\/wp-json\/wp\/v2\/pd"}],"about":[{"href":"https:\/\/www.curtin.edu.au\/study\/wp-json\/wp\/v2\/types\/pd"}],"version-history":[{"count":5,"href":"https:\/\/www.curtin.edu.au\/study\/wp-json\/wp\/v2\/pd\/142715\/revisions"}],"predecessor-version":[{"id":168121,"href":"https:\/\/www.curtin.edu.au\/study\/wp-json\/wp\/v2\/pd\/142715\/revisions\/168121"}],"wp:attachment":[{"href":"https:\/\/www.curtin.edu.au\/study\/wp-json\/wp\/v2\/media?parent=142715"}],"wp:term":[{"taxonomy":"pd-categories","embeddable":true,"href":"https:\/\/www.curtin.edu.au\/study\/wp-json\/wp\/v2\/pd-categories?post=142715"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}