{"id":84,"date":"2024-04-03T08:28:21","date_gmt":"2024-04-03T00:28:21","guid":{"rendered":"https:\/\/www.curtin.edu.au\/integrityandstandards\/?page_id=84"},"modified":"2025-01-29T11:26:42","modified_gmt":"2025-01-29T03:26:42","slug":"complaint-categories","status":"publish","type":"page","link":"https:\/\/www.curtin.edu.au\/integrityandstandards\/complaints\/complaint-categories\/","title":{"rendered":"Complaint Categories"},"content":{"rendered":"\n

Due to the broad nature of complaints, the University has developed the following table to assist you in identifying your main areas of concern and assisting in the lodgement process for a complaint. Alternatively, refer to the PDF version: list of complaint categories<\/a> <\/p>\n\n\n

\n
COMPLAINT CATEGORY <\/th>AREAS OF RESPONSIBILITY<\/th><\/tr>
Academic Misconduct<\/strong><\/td>Cheating
Collusion with others
Plagiarism
Falsifying data
Research misconduct
Provision of falsified records
Other<\/td><\/tr>
Academic Status\/Appeals<\/strong><\/td>Assessment appeals
Examination appeals
Other<\/td><\/tr>
Admissions<\/strong><\/td>Application for admission
Eligibility criteria
Refusal of admission
Other<\/td><\/tr>
Breach of Privacy<\/strong><\/td>Data breach
Other<\/td><\/tr>
Regulatory Non-Compliance<\/strong><\/td>Age Discrimination Act 2004
Biosecurity Act 2015
Competition and Consumer Act 2010
Copyright Act 1968
Corruption, Crime and Misconduct Act 2003
Disability Services Act 1993
Equal Opportunity Act 1984
Gene Technology Act 2000
Nuclear Non-Proliferation (Safeguards) Act 1987
Occupational Safety and Health Act 1984
Public Interest Disclosure Act 2003
Racial Discrimination Act 1975
Radiation Safety Act 1975
Sex Discrimination Act 1984
State Records Act 2000
Workplace Gender Equality Act 2012
Other<\/td><\/tr>
Computer Software \/ System Concerns<\/strong><\/td>Abacus Labs
Alesco
Blackboard
iLecture
Online Services
Printing Services
Remote Access
Rubrics
Staff Oasis
Turnitin
Other<\/td><\/tr>
Conflict of Interest – Failure to Declare<\/strong><\/td>Close personal relationships between individuals
Close personal relationships between individuals and students
Financial interests
Gifts, benefits and hospitality
Multiple roles (includes conflicts of duty)
Personal benefits
Personal views of individuals towards others
Public comment
Research
Secondary employment (includes private consultancies)
Sponsorships and other agreements
Use of official information
Use of university facilities and equipment<\/td><\/tr>
Customer Service<\/strong><\/td>Rude or unhelpful staff
Incorrect or conflicting advice
Poor response to information requests
Lack of communication
Expectations not met
Service standards
Unreasonable delays
Other<\/td><\/tr>
Disability Access and Inclusion<\/strong><\/td>Services and events
Buildings and facilities
Information
Services
Complaints
Public consultation
Employment<\/td><\/tr>
Discrimination<\/strong><\/td>Age
Disability
Ethnicity
Gender
Linguistic
Martial
Pregnancy
Racial
Religious
Sexual harassment
Sexual orientation
Socio economic status
Other<\/td><\/tr>
Employment<\/strong><\/td>Change management
Redundancy
Termination of employment
Termination of contract
Workplace performance
Suspension from employment
Leave applications
Position descriptions
Research key performance indicators
Work planning and performance review
Other<\/td><\/tr>
Enrolment<\/strong><\/td>Cancellation of enrolment
Delays with enrolment application
Recognition of prior learning
Termination of enrolment
Timetabling of courses
Withdrawal\/cancellation of courses
Incorrect course information provided
Other<\/td><\/tr>
Feedback<\/strong><\/td>Compliment about staff member
Negative feedback
Positive feedback
Complaints where complainants are unsure or unable to identify the most appropriate category. Your complaint will be categorised (if required) upon receipt by the Integrity and Standards Unit (ISU)<\/td><\/tr>
Fees and Charges<\/strong><\/td>Student services and amenities fee (SSAF)
Fines and debts
Late fees
Document fees
Special processing and service fees
Printing and photocopying fees
Other<\/td><\/tr>
General Misconduct<\/strong><\/td>Interfering with the freedom of other people
Disrupting teaching
Disrupting meetings, ceremonies or other official events
Threat of violence
Trespassing
Damage to property
Misuse of computers
Bullying (alleged)
Harassment
Inappropriate behaviour
Inappropriate comments
Inappropriate language
Offensive behaviour
Other<\/td><\/tr>
Occupational Health and Safety concerns<\/strong><\/td>Noise
Smoking on campus
Other<\/td><\/tr>
Parking<\/strong><\/td>Lack of bays
Infringements
Parking fees
Other<\/td><\/tr>
Policy, Process and Procedures of the University<\/strong><\/td>Decision made by the University
Breach of policy
Other<\/td><\/tr>
Recruitment Process<\/strong><\/td>Offer of employment
No feedback on application
Long delays with application process
Selection process
Other<\/td><\/tr>
Security<\/strong><\/td>Behaviour of Security Personnel
Other<\/td><\/tr>
Serious Misconduct<\/strong><\/td>Maladministration (contrary to law)
Corrupt conduct
Pecuniary interests
Possible breaches of the University\u2019s Code of Conduct
Possible breaches of the University\u2019s Code of Conduct \u2013 Sexual Assault
Dereliction of duties
Other<\/td><\/tr>
Student Guild<\/strong><\/td>Guild Matters \u2013 not within the jurisdiction of the university
Guild Commercial Operations
Other<\/td><\/tr>
Student Services<\/strong><\/td>Examinations
Official documents
Graduations
Scholarships
Student Service Centre
Other<\/td><\/tr>
Teaching<\/strong><\/td>Quality of lectures
Quality of course materials
Quality of teaching\/support\/guidance\/feedback
Quality of teaching facilities\/theatre
Other<\/td><\/tr><\/tbody><\/table><\/figure>\n<\/div>","protected":false},"excerpt":{"rendered":"

Due to the broad nature of complaints, the University has developed the following table to […]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":33,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"tags":[],"class_list":["post-84","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.curtin.edu.au\/integrityandstandards\/wp-json\/wp\/v2\/pages\/84","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.curtin.edu.au\/integrityandstandards\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.curtin.edu.au\/integrityandstandards\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.curtin.edu.au\/integrityandstandards\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.curtin.edu.au\/integrityandstandards\/wp-json\/wp\/v2\/comments?post=84"}],"version-history":[{"count":0,"href":"https:\/\/www.curtin.edu.au\/integrityandstandards\/wp-json\/wp\/v2\/pages\/84\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.curtin.edu.au\/integrityandstandards\/wp-json\/wp\/v2\/pages\/33"}],"wp:attachment":[{"href":"https:\/\/www.curtin.edu.au\/integrityandstandards\/wp-json\/wp\/v2\/media?parent=84"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.curtin.edu.au\/integrityandstandards\/wp-json\/wp\/v2\/tags?post=84"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}