{"id":26,"date":"2024-03-21T07:27:49","date_gmt":"2024-03-20T23:27:49","guid":{"rendered":"https:\/\/www.curtin.edu.au\/integrityandstandards\/?page_id=26"},"modified":"2026-03-06T10:32:08","modified_gmt":"2026-03-06T02:32:08","slug":"staff-complaints","status":"publish","type":"page","link":"https:\/\/www.curtin.edu.au\/integrityandstandards\/complaints\/staff-complaints\/","title":{"rendered":"Staff complaints"},"content":{"rendered":"\n<mimas-block block-name=\"notification\" class=\"\"\n             data-segment=\"all\" data-variant=\"notice\" aria-label=\"notice\">\n    <span class=\"ico ico-info\"> <svg width=\"33\" height=\"33\" viewBox=\"0 0 33 33\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M2.09912 16.9175C2.09912 9.18549 8.36713 2.91748 16.0991 2.91748C19.8122 2.91748 23.3731 4.39248 25.9986 7.01799C28.6241 9.64349 30.0991 13.2044 30.0991 16.9175C30.0991 24.6495 23.8311 30.9175 16.0991 30.9175C8.36713 30.9175 2.09912 24.6495 2.09912 16.9175ZM4.09912 16.9175C4.09912 23.5449 9.4717 28.9175 16.0991 28.9175C19.2817 28.9175 22.334 27.6532 24.5844 25.4028C26.8348 23.1523 28.0991 20.1001 28.0991 16.9175C28.0991 10.2901 22.7265 4.91748 16.0991 4.91748C9.4717 4.91748 4.09912 10.2901 4.09912 16.9175ZM17.0991 15.9175V21.9175H15.0991V15.9175H17.0991ZM16.0991 13.9175C16.6514 13.9175 17.0991 13.4698 17.0991 12.9175C17.0991 12.3652 16.6514 11.9175 16.0991 11.9175C15.5468 11.9175 15.0991 12.3652 15.0991 12.9175C15.0991 13.4698 15.5468 13.9175 16.0991 13.9175Z\" \/>\n<mask id=\"mask0_0_18735\" style=\"mask-type:luminance\" maskUnits=\"userSpaceOnUse\" x=\"2\" y=\"2\" width=\"29\" height=\"29\">\n<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M2.09912 16.9175C2.09912 9.18549 8.36713 2.91748 16.0991 2.91748C19.8122 2.91748 23.3731 4.39248 25.9986 7.01799C28.6241 9.64349 30.0991 13.2044 30.0991 16.9175C30.0991 24.6495 23.8311 30.9175 16.0991 30.9175C8.36713 30.9175 2.09912 24.6495 2.09912 16.9175ZM4.09912 16.9175C4.09912 23.5449 9.4717 28.9175 16.0991 28.9175C19.2817 28.9175 22.334 27.6532 24.5844 25.4028C26.8348 23.1523 28.0991 20.1001 28.0991 16.9175C28.0991 10.2901 22.7265 4.91748 16.0991 4.91748C9.4717 4.91748 4.09912 10.2901 4.09912 16.9175ZM17.0991 15.9175V21.9175H15.0991V15.9175H17.0991ZM16.0991 13.9175C16.6514 13.9175 17.0991 13.4698 17.0991 12.9175C17.0991 12.3652 16.6514 11.9175 16.0991 11.9175C15.5468 11.9175 15.0991 12.3652 15.0991 12.9175C15.0991 13.4698 15.5468 13.9175 16.0991 13.9175Z\" fill=\"white\"\/>\n<\/mask>\n<\/svg>\n<\/span><p>This page is for staff wanting to make a complaints. If you are a student, <a href=\"https:\/\/www.curtin.edu.au\/integrityandstandards\/home\/student-complaints\/\">Student complaints.<\/a><\/p>\n\n<\/mimas-block>\n\n\n\n<p>Curtin requires its staff, students, and affiliates to comply with the law and relevant codes of conduct. Staff are urged to voice any workplace concerns. Below are some steps outlined to help you resolve any issues that you might have encountered.<\/p>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-top is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<h3 class=\"wp-block-heading\">Try to resolve the issue yourself<\/h3>\n\n\n\n<p>The University provides various processes and resources online to help staff address common issues they may encounter.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>View <a href=\"https:\/\/staffportal.curtin.edu.au\/\">Staff Portal<\/a> to gain extra information<\/li>\n\n\n\n<li><a href=\"https:\/\/www.curtin.edu.au\/healthandsafety\/\">Health and Safety issues<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.guild.curtin.edu.au\/contact\">Complaints and feedback about the Curtin Student guild<\/a><\/li>\n<\/ul>\n\n\n\n<p>If you can&#8217;t find what you&#8217;re looking for, consider talking to someone.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<figure class=\"wp-block-image size-large is-style-rounded\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"1068\" src=\"https:\/\/www.curtin.edu.au\/integrityandstandards\/wp-content\/uploads\/2024\/03\/AdobeStock_210831000-1000x1068.jpg\" alt=\"\" class=\"wp-image-15\"\/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<figure class=\"wp-block-image size-large is-style-rounded\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"1080\" src=\"http:\/\/www.curtin.edu.au\/integrityandstandards\/wp-content\/uploads\/2024\/06\/AdobeStock_279186918-1000x1080.jpeg\" alt=\"\" class=\"wp-image-210\" style=\"aspect-ratio:1;object-fit:cover\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<h3 class=\"wp-block-heading\">Talk to someone<\/h3>\n\n\n\n<p>Your supervisor is the main point of contact for any staff wanting to make a complaint about another staff member. If the person you are complaining about is your supervisor, you should contact the next most senior staff member. <\/p>\n\n\n<mimas-block \n        block-name=\"accordion\"\n        role=\"complementary\"\n        aria-label=\"Accordion content\"\n        data-segment=\"all\">\n\n                \n\n                    <div class=\"accordion\" aria-labelledby=\"accordion-title-Counselling\">\n            <button type=\"button\" class=\"accordion__heading\" aria-controls=\"Counselling\" aria-expanded=\"false\">\n            <div class=\"title\" id=\"accordion-title-Counselling\">Counselling<\/div>\n            <div class=\"icon\"><\/div>\n        <\/button>\n        <div class=\"accordion__content\" id=\"Counselling\" aria-hidden=\"true\">\n                    <p>PeopleSense is an experienced provider of Employee Assistance Programs to organisations across Australia. PeopleSense are a national provider who have been supporting Curtin staff since 2025 with confidential telephone and in-person counselling support. This independent service aims to help you to improve your health and wellbeing, resolve challenges and reach your goals.<\/p>\n<p>You can arrange an appointment with PeopleSense to find out further information about the program and support available for you. Please call directly or make an online booking via PeopleSense website.<\/p>\n<p>Curtin offers various resources for Staff wellbeing. You can view the resources and contact the Employee wellbeing team from the following link.<\/p>\n\n        \n                                    <ul class=\"accordion__buttons\">\n                                                                    \n                        <li>\n                            <a\n    href=\"https:\/\/staffportal.curtin.edu.au\/inclusion-and-wellbeing\/contacts\/\"\n    class=\"button button--deep-blue filled\"\n    target=\"_top\" aria-label=\"Find out more\">Find out more<\/a>\n                        <\/li>\n                                    <\/ul>\n                    \n                    <\/div>\n<\/div>\n                    <div class=\"accordion\" aria-labelledby=\"accordion-title-Helpful-documents\">\n            <button type=\"button\" class=\"accordion__heading\" aria-controls=\"Helpful-documents\" aria-expanded=\"false\">\n            <div class=\"title\" id=\"accordion-title-Helpful-documents\">Helpful documents<\/div>\n            <div class=\"icon\"><\/div>\n        <\/button>\n        <div class=\"accordion__content\" id=\"Helpful-documents\" aria-hidden=\"true\">\n                    <ul>\n<li><a href=\"https:\/\/www.curtin.edu.au\/integrityandstandards\/home\/code-of-conduct\/\">Code of Conduct<\/a><\/li>\n<\/ul>\n\n        \n                            \n                    <\/div>\n<\/div>\n        \n<\/mimas-block><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<h3 class=\"wp-block-heading\">Lodge a Formal Complaint<\/h3>\n\n\n\n<p>If you have tried to resolve the issue yourself, spoken to someone on a local level and your concerns have not been resolved, consider lodging a formal complaint.<\/p>\n\n\n\n<p>The University accepts complaints can be made anonymously and will take reasonable measures to address them. However it is important that a complainant understands that this may have an impact on how effectively the University can deal with the complaint. There are difficulties in investigating anonymous complaints because the University is unable to seek clarification of the complaint or additional information about the complaint. This includes the ability to gather further information from the complainant, provide natural justice to those subject to the complaint and, where appropriate, update the complainant on the outcome.<\/p>\n\n\n<mimas-block \n        block-name=\"accordion\"\n        role=\"complementary\"\n        aria-label=\"Accordion content\"\n        data-segment=\"all\">\n\n                \n\n                    <div class=\"accordion\" aria-labelledby=\"accordion-title-Complaints-and-feedbacks-about-Curtin-and-it's-staff,-agents-or-related-parties\">\n            <button type=\"button\" class=\"accordion__heading\" aria-controls=\"Complaints-and-feedbacks-about-Curtin-and-it's-staff,-agents-or-related-parties\" aria-expanded=\"false\">\n            <div class=\"title\" id=\"accordion-title-Complaints-and-feedbacks-about-Curtin-and-it's-staff,-agents-or-related-parties\">Complaints and feedbacks about Curtin and it&#8217;s staff, agents or related parties<\/div>\n            <div class=\"icon\"><\/div>\n        <\/button>\n        <div class=\"accordion__content\" id=\"Complaints-and-feedbacks-about-Curtin-and-it's-staff,-agents-or-related-parties\" aria-hidden=\"true\">\n                    <p>You may lodge a formal complaint or provide feedback about any aspect of Curtin and its operations through the Complaints Portal. This can include but is not limited to; dissatisfaction with the services or products of the University, dissatisfaction with Curtin&#8217;s agents or related parties, reports of inappropriate, illegal or criminal behaviour or work practices, matters relating to the safety and wellbeing of children and young people, breaches of policies, procedures, legislation, bylaws or rules, and feedback (positive or negative) in relation to any aspect of University operations or its staff.<\/p>\n\n        \n                                    <ul class=\"accordion__buttons\">\n                                                                    \n                        <li>\n                            <a\n    href=\"https:\/\/curtin.outsystems.app\/ComplaintsFormISU\/ComplaintsandFeedback\"\n    class=\"button button--deep-blue filled\"\n    target=\"_top\" aria-label=\"Lodge a complaint\">Lodge a complaint<\/a>\n                        <\/li>\n                                    <\/ul>\n                    \n                    <\/div>\n<\/div>\n                    <div class=\"accordion\" aria-labelledby=\"accordion-title-Complaints-and-feedback-about-students\">\n            <button type=\"button\" class=\"accordion__heading\" aria-controls=\"Complaints-and-feedback-about-students\" aria-expanded=\"false\">\n            <div class=\"title\" id=\"accordion-title-Complaints-and-feedback-about-students\">Complaints and feedback about students<\/div>\n            <div class=\"icon\"><\/div>\n        <\/button>\n        <div class=\"accordion__content\" id=\"Complaints-and-feedback-about-students\" aria-hidden=\"true\">\n                    <p>You may be aware of (or be the victim of) a Curtin student who is demonstrating or has demonstrated behaviour that may be considered to be student misconduct e.g. plagiarism or contravention of written laws, University statutes, by-laws and rules. Information on how such matters are reported and dealt with can be found at the <a href=\"https:\/\/registrar.curtin.edu.au\/index.html\">Office of the Academic Registrar.\u00a0<\/a><\/p>\n\n        \n                                    <ul class=\"accordion__buttons\">\n                                                                    \n                        <li>\n                            <a\n    href=\"https:\/\/registrar.curtin.edu.au\/index.html\"\n    class=\"button button--deep-blue filled\"\n    target=\"_top\" aria-label=\"Lodge a complaint\">Lodge a complaint<\/a>\n                        <\/li>\n                                    <\/ul>\n                    \n                    <\/div>\n<\/div>\n        \n<\/mimas-block><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<figure class=\"wp-block-image size-large is-style-rounded\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"897\" src=\"http:\/\/www.curtin.edu.au\/integrityandstandards\/wp-content\/uploads\/2024\/03\/AdobeStock_659785592-1000x897.jpg\" alt=\"\" class=\"wp-image-16\" style=\"aspect-ratio:3\/4;object-fit:cover\"\/><\/figure>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Curtin requires its staff, students, and affiliates to comply with the law and relevant codes [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":33,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"tags":[],"class_list":["post-26","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.curtin.edu.au\/integrityandstandards\/wp-json\/wp\/v2\/pages\/26","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.curtin.edu.au\/integrityandstandards\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.curtin.edu.au\/integrityandstandards\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.curtin.edu.au\/integrityandstandards\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.curtin.edu.au\/integrityandstandards\/wp-json\/wp\/v2\/comments?post=26"}],"version-history":[{"count":0,"href":"https:\/\/www.curtin.edu.au\/integrityandstandards\/wp-json\/wp\/v2\/pages\/26\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.curtin.edu.au\/integrityandstandards\/wp-json\/wp\/v2\/pages\/33"}],"wp:attachment":[{"href":"https:\/\/www.curtin.edu.au\/integrityandstandards\/wp-json\/wp\/v2\/media?parent=26"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.curtin.edu.au\/integrityandstandards\/wp-json\/wp\/v2\/tags?post=26"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}